No two days are the same at VG.  You will need to be organised, be detail orientated, work under your own initiative yet seamlessly with your team towards the completion of the team goals and constantly look for ways to do things better, faster, or more efficiently.

Risk mitigation is part of our DNA; you will maintain specialist and technical knowledge including up to date knowledge of FRS102, IFRS and proactively identify and report risks and concerns in a timely manner to ensure that VG upholds the highest possible level of compliance and reputation.

You will have your own goals, both personal and professional; as part of the VG family you be offered support, professional qualifications and mentoring to build a successful career and fulfil your ambitions.

Key responsibilities

IT Helpdesk

• Be a key contact within VG for IT Helpdesk calls and to respond to and resolve issues with minimal supervision.
• Provide general workstation and end-user support, including communication with and supervision of external vendors and contractors.
• Proactively monitor systems and, where appropriate, take steps to prevent potential issues from impacting the business.
• To ensure that all registers and logs are maintained to the highest of standards: - covering, but not limited to: software register, issue, incident and change management logging etc.
• Provide support and resource for IT related projects as and when required to enable delivery of development initiatives undertaken by Information Services and Project teams.
• Share knowledge and experience with colleagues to ensure adequate cover.

Principal Responsibilities

• Providing support and assistance to your colleagues and being an enthusiastic team player.
• To ensure that activities are organised and executed in accordance with the requirements of the regulatory framework, professional and ethical standards, as well as VG’s methodologies, internal policies and procedures.
• You will be expected to interact with colleagues from other departments.
• You will be expected to familiarise yourself with local laws, legislation and regulatory requirements.

Skills, knowledge and expertise

• Strong communication, interpersonal and keyboard skills
• Technical awareness and expertise
• A practical, analytical and ordered approach to problem resolution
• A customer focused approach to Information Service solutions
• Ability to work pro-actively with limited supervision